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Orders are processed Tuesday through Saturday and are usually shipped the same day.

Shipping costs:
Switzerland-wide shipping is free of charge except for orders under CHF 50.- a small quantity surcharge of CHF 7.- will be charged - except the package will be picked up in the store.
The published price includes the costs for packaging and shipping with PostPac Economy (B parcel post).

Shipping abroad is currently possible on request via the contact form.  


 RETURNS AND EXCHANGE
 
1.RIGHT OF REVOCATION AND RIGHT OF WITHDRAWAL
1.1
The customer* can cancel the purchase contract within 14 days without giving any reason and without penalty. The period for exercising this right shall begin on the day on which the goods are received by the customer*. The customer* may return goods already delivered at her own expense. Payments already made will be refunded by the supplier, minus the cost of shipping. 

1.2
After the expiry of this period, the Customer* can no longer withdraw from the purchase contract.

2. LIABILITY AND WARRANTY
2.1
The customer* shall inspect the delivered goods as soon as possible and report any defects immediately. Hidden defects can still be complained about after the goods have been put into operation or used. The making of payments shall not be deemed to be a waiver of notice of defects.

2.2
In the event of a defect, the customer* shall have the choice of demanding free rectification of the defect, withdrawing from the contract or obtaining a replacement delivery.

2.3
If no notice of defect is given after receipt of the goods, all warranty claims of the customer* shall lapse. Excluded from this are hidden defects (cf. 2.1).

*NOTE: For reasons of readability, the female form was chosen in the text, nevertheless, the information refers to members of all genders.